All systems operational

Products
Operational

Ad Exchange

Operational

Commerce

Operational

Signal

Operational
Reporting
Operational

Ad Exchange Reporting

Operational

Commerce Reporting

Operational

Signal Reporting

Operational

Notice history

May 2024

No notices reported this month

Apr 2024

Commerce Reporting Delay
  • Resolved
    Resolved

    We're experiencing an issue with Merchandise data since 4/1. Our best people are on it. Thanks for your patience.

Inaccurate Advertising Data for March 27th to March 30th
  • Resolved
    Resolved

    Data is now accurate for March, and this issue has been resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    Our Teams continue to work on a fix for this issue. Thank you for your patience.

    Data is still not accurate when users pull the entire month of March 2024.

    Please expect more updates or full resolution by end-of-day Tuesday, April 16.

  • Identified
    Identified

    We have identified the issues, and are working on fixes. Daily data is accurate for March 27th, 28th, 29th, and 30th.

    Data is not accurate when users pull the entire month of March 2024. Teams are working diligently on resolving this issue.

    Please expect more updates or full resolution by end-of-day Monday, April 15.

  • Investigating
    Investigating

    Teams have identified inaccuracies with Advertising analytics data in the Sovrn Platform. This is only affecting data from March 27th to March 30th. Data outside of those days is accurate.

    Our Teams are investigating further. Please expect more updates by end-of-day tomorrow, April 12th.

Reporting & Analytics Delayed for Commerce
  • Resolved
    Resolved

    We're experiencing an issue with analytics & reporting data on the Dashboard and Reporting APIs. Our best people are on it.

Mar 2024

Reporting & Analytics Delayed for Advertising
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience!

  • Investigating
    Investigating

    We're experiencing an issue with analytics & reporting data causing reporting to be delayed. Teams are currently working on getting data back up-to-date.

    Please expect full resolution or more updates by 5 PM MT Wednesday, March 18th.

Inflated Revenue on March 15th
  • Resolved
    Resolved

    Reports containing incorrectly inflated data have been resent. Thanks for your patience!

  • Identified
    Identified

    Users might have received some reports from Sovrn that show incorrect numbers for Friday, March 15th.

    There was a server anomaly from a Sovrn partner, which resulted in bids to come in at a massively inflated CPM. These bids are not real, and should NOT be counted in reporting. 

    We appreciate your understanding, and apologize for any confusion this may cause. Please reach out to Sovrn Support for more information. 

Commerce Price Comparison Widgets & Affiliate API degraded service
  • Resolved
    Resolved

    All services are functioning normally.

  • Monitoring
    Monitoring

    Degraded performance has been resolved, all services operating normally. We are continuing to monitor performance of affected services.

  • Identified
    Identified

    We have identified a degradation in the service of the Commerce Price Comparison widgets and the Affiliate API. We are working on rectifying the issue.

Mar 2024 to May 2024