Sovrn - Commerce Services Degraded – Incident details

Ad Exchange Reporting experiencing degraded performance

Commerce Services Degraded

Resolved
Partial outage
Started 7 months agoLasted about 7 hours

Affected

Products

Operational from 2:00 PM to 4:20 PM, Major outage from 4:20 PM to 4:31 PM, Operational from 4:31 PM to 9:29 PM

Commerce

Operational from 2:00 PM to 4:20 PM, Major outage from 4:20 PM to 4:31 PM, Operational from 4:31 PM to 9:29 PM

Reporting

Operational from 2:00 PM to 4:20 PM, Major outage from 4:20 PM to 4:31 PM, Operational from 4:31 PM to 9:29 PM

Commerce Reporting

Operational from 2:00 PM to 4:20 PM, Major outage from 4:20 PM to 4:31 PM, Operational from 4:31 PM to 9:29 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    All Sovrn Commerce services are now fully operational. We have resolved the issue and are continuing to monitor system performance to ensure continued stability.

  • Identified
    Identified

    We have verified that all click and revenue tracking remains fully functional and unaffected by the incident. However, access to some Sovrn Commerce services—including the Reporting API—may be degraded. Our team is actively working on a fix and will provide additional updates as they become available.

  • Investigating
    Investigating

    Stating June 22, 2025 at 8:00 AM MDT, some Sovrn Commerce services including the Sovrn Platform, APIs and Sovrn.co short link redirects may not be functioning as expected. We are currently investigating this incident.