Sovrn - Commerce Analytics & Reporting Interruption – Incident details

All systems operational

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Commerce Analytics & Reporting Interruption

ResolvedMajor outage39 hours 19 minutes

Affected

Products

Major outage from 12:00 AM to 10:00 AM, Operational from 10:00 AM to 3:19 PM

Commerce

Major outage from 12:00 AM to 10:00 AM, Operational from 10:00 AM to 3:19 PM

Reporting

Major outage from 12:00 AM to 10:00 AM, Operational from 10:00 AM to 3:19 PM

Commerce Reporting

Major outage from 12:00 AM to 10:00 AM, Operational from 10:00 AM to 3:19 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    Between 01:00–10:00 UTC on July 10, 2025, Commerce reporting (Analytics dashboard and Real-Time Reports API) may have returned errors or no data. The issue has been resolved, and services are now stable and being monitored. If you encountered issues with data imports during this time, please resume or restart them to ensure all records are captured.
  • InvestigatingUTC

    Between 01:00–10:00 UTC on July 10, 2025, Commerce reporting (Analytics dashboard and Real-Time Reports API) may have returned errors or no data. We are actively investigating the issue.