Sovrn - Notice history

Ad Exchange Reporting experiencing degraded performance

Operational

Ad Exchange - Operational

Commerce - Operational

Degraded performance

Ad Exchange Reporting - Degraded performance

Commerce Reporting - Operational

Notice history

Sep 2025

Planned Maintenance for Sovrn
  • Completed
    September 30, 2025 at 8:50 PM
    Completed
    September 30, 2025 at 8:50 PM
    Maintenance has completed successfully
  • In progress
    September 30, 2025 at 8:30 PM
    In progress
    September 30, 2025 at 8:30 PM
    Maintenance is now in progress
  • Planned
    September 30, 2025 at 8:30 PM
    Planned
    September 30, 2025 at 8:30 PM

    We will be performing a scheduled upgrade on September 30th 2:30pm MDT. Some services and tools of the Sovrn Platform may not be accessible during this time. We appreciate your patience.

Scheduled Maintenance for Sovrn Platform
  • Completed
    September 24, 2025 at 10:39 PM
    Completed
    September 24, 2025 at 10:39 PM
    Maintenance has completed successfully.
  • In progress
    September 24, 2025 at 9:00 PM
    In progress
    September 24, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    September 24, 2025 at 9:00 PM
    Planned
    September 24, 2025 at 9:00 PM

    Our platform will be offline for 1 hour on September 24, 2025 3-4pm MDT while we perform scheduled maintenance. We appreciate your patience

Onboarding Errors for the Sovrn Platform
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Sovrn users might be experiencing issues when trying to onboard to a product in the Sovrn Platform.

    Our Teams are hard at work on a fix.

Data Delay for Sovrn Commerce
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    Data retrieved from the Commerce Transactions reporting API may be incomplete starting on September 10th. Our Teams are working hard to get data back up-to-date.
Data Delay for Sovrn Commerce
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Data for Sovrn Commerce is currently delayed. This can happen when third-party data is delayed from Commerce merchants and merchant networks.

    Our Teams are working hard to get data back up-to-date.

Aug 2025

No notices reported this month

Jul 2025

Commerce Analytics & Reporting Interruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    Between 01:00–10:00 UTC on July 10, 2025, Commerce reporting (Analytics dashboard and Real-Time Reports API) may have returned errors or no data. The issue has been resolved, and services are now stable and being monitored. If you encountered issues with data imports during this time, please resume or restart them to ensure all records are captured.
  • Investigating
    Investigating

    Between 01:00–10:00 UTC on July 10, 2025, Commerce reporting (Analytics dashboard and Real-Time Reports API) may have returned errors or no data. We are actively investigating the issue.

Jul 2025 to Sep 2025

Next