Sovrn - Notice history

Ad Exchange Reporting experiencing degraded performance

Operational

Ad Exchange - Operational

Commerce - Operational

Degraded performance

Ad Exchange Reporting - Degraded performance

Commerce Reporting - Operational

Notice history

Jan 2023

Commerce Analytics Database Upgrade
  • Completed
    January 31, 2023 at 12:18 AM
    Completed
    January 31, 2023 at 12:18 AM

    Maintenance has completed successfully.

  • In progress
    January 30, 2023 at 11:00 PM
    In progress
    January 30, 2023 at 11:00 PM

    Maintenance is now in progress

  • Planned
    January 30, 2023 at 11:00 PM
    Planned
    January 30, 2023 at 11:00 PM

    Scheduled Maintenance: Commerce Analytics will be temporarily unavailable on January 30, 2023 11:00PM UTC to January 31, 2023 2:00AM UTC to preform a required database upgrade. We apologize for any inconvenience caused by this downtime.

Commerce Analytics - Real-Time Data Delayed
  • Resolved
    Resolved

    All data should now be caught up in Commerce Analytics

  • Monitoring
    Monitoring

    We have implemented a fix and currently working to fill missing data.

  • Identified
    Identified

    We are currently working to resolve an issue that may prevent real-time data from showing in the Commerce Analytics dashboard.

Advertising Reporting Data is delayed
  • Resolved
    Resolved

    All reporting data is now up to date.

  • Identified
    Identified

    We're currently working to resolve an issue that has caused a delay in Advertising Platform reporting data for 1/17/2023 & 1/18/2023. Please note that Meridian reporting data is unaffected.

Sovrn.co Link Activation
  • Resolved
    Resolved

    This issue is now resolved. All sovrn.co links created during this time should now be functioning.

  • Investigating
    Investigating

    We are currently investigating an issue that may delay the activation of newly created sovrn.co links. We are working to resolve this as soon as possible. We appreciate your patience and will post updates on our status page.

Dec 2022

Advertising Analytics Database Upgrade
  • Completed
    December 22, 2022 at 1:00 AM
    Completed
    December 22, 2022 at 1:00 AM

    Maintenance has completed successfully

  • In progress
    December 21, 2022 at 11:00 PM
    In progress
    December 21, 2022 at 11:00 PM

    Maintenance is now in progress

  • Planned
    December 21, 2022 at 11:00 PM
    Planned
    December 21, 2022 at 11:00 PM

    Advertising Analytics will be temporarily unavailable on December 21, 2022 4:00PM MST to 6:00PM MST to preform a required database upgrade. We apologize for any inconvenience caused by this downtime.

Commerce Analytics Database Upgrade
  • Completed
    December 20, 2022 at 1:00 AM
    Completed
    December 20, 2022 at 1:00 AM

    Maintenance has completed successfully

  • In progress
    December 19, 2022 at 11:00 PM
    In progress
    December 19, 2022 at 11:00 PM

    Maintenance is now in progress

  • Planned
    December 19, 2022 at 11:00 PM
    Planned
    December 19, 2022 at 11:00 PM

    Commerce Analytics will be temporarily unavailable on December 19, 2022 11:00PM UTC to December 20, 2022 1:00AM UTC to preform a required database upgrade. We apologize for any inconvenience caused by this downtime.

Advertising Analytic data is missing from the Platform
  • Resolved
    Resolved

    All incomplete data has been restored.

  • Update
    Update

    Reporting data from 12/13/2022 & 12/14/2022 is incomplete. We are working on this.

  • Identified
    Identified

    The initial problem blocking access to analytic data has been resolved. We are now looking why data from yesterday (12/13/2022) is missing.

  • Investigating
    Investigating

    We are currently investigating this incident.

Google Ad Manager Outage
  • Resolved
    Resolved

    Google Ad Manager looks to be recovered.

  • Investigating
    Investigating

    We are aware of the Google Ad Manager outage and are monitoring the status in real-time. We will share any updates as we receive them.

    https://ads.google.com/status/publisher/incidents/EsQcYmPW6wkQvc9NZ4WB

Advertising Data for 12/7/2022 is missing
  • Resolved
    Resolved

    Data for 12/7/2022 has been loaded, and is avaailable.

  • Investigating
    Investigating

    We are currently investigating this incident.

Nov 2022

Advertising Reporting Data is behind
  • Resolved
    Resolved

    All data in Meridian is now current.

  • Update
    Update

    All Platform data is now current. We are still working on getting Meridian data reloaded.

  • Identified
    Identified

    The original issue is no longer blocking the reporting jobs. We continue to monitor these jobs as they start processing again.

  • Investigating
    Investigating

    There are problems with Advertising Reporting data on 11/18/2022 from 8pm UTC onwards. We are currently investigating. This affects both Meridian and Platform.

Sovrn.co link activation
  • Resolved
    Resolved

    This issue is now resolved. All sovrn.co links created during this time should now be functioning.

  • Identified
    Identified

    We are currently working to resolve an issue with a delay in the activation of newly created sovrn.co links. You may experience the links redirecting to a 404 page for a short time after creation. We are working to resolve this as soon as possible.

Some October reporting numbers in Meridian are not correct.
  • Resolved
    Resolved

    All data issues have been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident. Reporting in the new Platform is unaffected.

Nov 2022 to Jan 2023

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