Sovrn - Notice history

Commerce Reporting experiencing degraded performance

Products
Operational

Ad Exchange - Operational

Commerce - Operational

Reporting
Degraded performance

Ad Exchange Reporting - Operational

Commerce Reporting - Degraded performance

Notice history

Sep 2023

Commerce Analytics Database Upgrade
  • Completed
    September 19, 2023 at 9:00 PM
    Completed
    September 19, 2023 at 9:00 PM

    Commerce Analytics may be temporarily unavailable on September 19, 2023 9:00PM UTC to September 19, 2023 11:00PM UTC to preform a required database upgrade. We apologize for any inconvenience caused by this downtime.

Aug 2023

Advertising Reporting Data is delayed
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    There is currently a data delay in the Sovrn Platform caused by a third party. We hope to have data caught up as soon as possible, and will share more updates here as we make progress.

Advertising reporting and analytic data is incomplete for August 16.
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Advertising reporting and analytic data is incomplete for August 16. We are working to resolve this issue. Expect resolution by 8/17/2023

Jul 2023

Advertising reporting and analytic data is missing for July 29 onwards. We are working to resolve this issue. Expect resolution by
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. We expect resolution by 23:00 UTC on 8/1/2023.

  • Investigating
    Investigating

    We are working to resolve this issue. Expect resolution by 23:00 UTC on 7/31/2023

Reporting Discrepancy
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We're experiencing a reporting issue where past revenue data may be duplicated, and are actively working to resolve the problem.

Jul 2023 to Sep 2023

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