Sovrn - Notice history

Ad Exchange Reporting experiencing degraded performance

Operational

Ad Exchange - Operational

Commerce - Operational

Degraded performance

Ad Exchange Reporting - Degraded performance

Commerce Reporting - Operational

Notice history

Apr 2024

Commerce Reporting Delay
  • Resolved
    Resolved

    We're experiencing an issue with Merchandise data since 4/1. Our best people are on it. Thanks for your patience.

Inaccurate Advertising Data for March 27th to March 30th
  • Resolved
    Resolved

    Data is now accurate for March, and this issue has been resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    Our Teams continue to work on a fix for this issue. Thank you for your patience.

    Data is still not accurate when users pull the entire month of March 2024.

    Please expect more updates or full resolution by end-of-day Tuesday, April 16.

  • Identified
    Identified

    We have identified the issues, and are working on fixes. Daily data is accurate for March 27th, 28th, 29th, and 30th.

    Data is not accurate when users pull the entire month of March 2024. Teams are working diligently on resolving this issue.

    Please expect more updates or full resolution by end-of-day Monday, April 15.

  • Investigating
    Investigating

    Teams have identified inaccuracies with Advertising analytics data in the Sovrn Platform. This is only affecting data from March 27th to March 30th. Data outside of those days is accurate.

    Our Teams are investigating further. Please expect more updates by end-of-day tomorrow, April 12th.

Reporting & Analytics Delayed for Commerce
  • Resolved
    Resolved

    We're experiencing an issue with analytics & reporting data on the Dashboard and Reporting APIs. Our best people are on it.

Mar 2024

Reporting & Analytics Delayed for Advertising
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience!

  • Investigating
    Investigating

    We're experiencing an issue with analytics & reporting data causing reporting to be delayed. Teams are currently working on getting data back up-to-date.

    Please expect full resolution or more updates by 5 PM MT Wednesday, March 18th.

Inflated Revenue on March 15th
  • Resolved
    Resolved

    Reports containing incorrectly inflated data have been resent. Thanks for your patience!

  • Identified
    Identified

    Users might have received some reports from Sovrn that show incorrect numbers for Friday, March 15th.

    There was a server anomaly from a Sovrn partner, which resulted in bids to come in at a massively inflated CPM. These bids are not real, and should NOT be counted in reporting. 

    We appreciate your understanding, and apologize for any confusion this may cause. Please reach out to Sovrn Support for more information. 

Commerce Price Comparison Widgets & Affiliate API degraded service
  • Resolved
    Resolved

    All services are functioning normally.

  • Monitoring
    Monitoring

    Degraded performance has been resolved, all services operating normally. We are continuing to monitor performance of affected services.

  • Identified
    Identified

    We have identified a degradation in the service of the Commerce Price Comparison widgets and the Affiliate API. We are working on rectifying the issue.

Feb 2024

Advertising Reporting Discrepancies
  • Resolved
    Resolved

    This incident has been resolved. Thanks for your patience!

  • Identified
    Identified

    We've identified an issue with Advertising Reporting. Data pulled for metrics like bid rate & fill rate will not be entirely accurate for today's data, and through the weekend.

    Our Teams are aware of this issue, and you can expect full resolution or more updates by 12 AM UTC Tuesday, February 27th.

Commerce Analytics Database Upgrade
  • Completed
    February 23, 2024 at 6:00 AM
    Completed
    February 23, 2024 at 6:00 AM

    We are planning a scheduled maintenance to upgrade our Analytics Database. During this time, our Analytics Dashboard will not load past data but current day's data will be available. Other features affected include our Reporting APIs.

  • In progress
    February 22, 2024 at 6:00 PM
    In progress
    February 22, 2024 at 6:00 PM
    Maintenance is now in progress
Reporting & Analytics Delayed for Advertising
  • Resolved
    Resolved

    We're are no longer seeing a data delay & all custom reports have been resent.

    Thank you for your patience!

  • Investigating
    Investigating

    We're experiencing an issue with our data & are seeing a delay for Feb 20th. Our best people are working on a fix, but please note that custom reports have not been sent for Feb. 21st.

    Please expect full resolution or more updates by 5 AM UTC Friday, February 23rd.

Scheduled Reports not Sending since February 6
  • Resolved
    Resolved

    Scheduled reports are now successfully being sent for Advertising.

    Thank you for your patience!

  • Investigating
    Investigating

    We're experiencing an issue scheduled reports for Advertising. Some of them are not being successfully delivered, and have not been successfully delivered since February 6th. Our Teams are investigating.

    Please expect full resolution or more updates by 12 AM UTC Tuesday, February 20th.

Commerce Analytics Database Upgrade
  • Update
    February 14, 2024 at 10:00 PM
    Update
    February 14, 2024 at 10:00 PM

    Maintenance is now in progress

  • In progress
    February 14, 2024 at 10:00 PM
    In progress
    February 14, 2024 at 10:00 PM

    We will be performing a database upgrade on 2/6 at 3pm MST and will last about 2 hours. During this window, downtime isn't expected. If that changes we'll send out an update. Thank you for your patience.

  • Completed
    February 14, 2024 at 10:00 PM
    Completed
    February 14, 2024 at 10:00 PM

    Maintenance has completed successfully

Feb 2024 to Apr 2024

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