Sovrn - Notice history

Commerce Reporting experiencing degraded performance

Products
Operational

Ad Exchange - Operational

Commerce - Operational

Reporting
Degraded performance

Ad Exchange Reporting - Operational

Commerce Reporting - Degraded performance

Notice history

Sep 2022

Sovrn.co link activation
  • Resolved
    Resolved

    This issue is now resolved. All sovrn.co links created during this time should now be functioning.

  • Monitoring
    Monitoring

    We have implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We are currently working to resolve an issue with a delay in the activation of newly created sovrn.co links. You may experience the links redirecting to a 404 page for a short time after creation. We are working to resolve this as soon as possible.

Data Processing Delay
  • Resolved
    Resolved

    Our data processing is now current. Daily scheduled emails for Advertising data have been sent out.

  • Investigating
    Investigating

    We're experiencing a delay in data reporting, starting from September 16 at hour 16 UTC, and are actively working to resolve the problem.

Aug 2022

Data Processing Delay
  • Resolved
    Resolved

    Data and reports are all caught up.

  • Identified
    Identified

    Data continues to repopulate. 8/4 is done, and 8/5 is well over 50% done (timezone is UTC). Data jobs will continue to run through the evening, ad we are now expecting to be caught up tomorrow.

  • Investigating
    Investigating

    We are currently experiencing some data processing delays for August 4th and 5th. Our teams are actively working on the issue.

Jul 2022

Data Processing Delay
  • Resolved
    Resolved

    All delayed data should be processed and current.

  • Identified
    Identified

    We have identified the problem and are currently processing the delayed hours.

    If you receive a Daily Ad Performance for Advertising data from Meridian, we will be re-sending those emails once all delayed hours are processed. The email that went out earlier today was missing some hours of data.

    We will update again once all delayed hours have been processed.

  • Investigating
    Investigating

    We're experiencing a delay in data reporting, starting at July 14th at hour 21 UTC, and are actively working to resolve the problem.

Data Processing Delay
  • Resolved
    Resolved

    This issues is now resolved. All data requested via the Transaction API and downloadable reports in the Sovrn //Commerce Beta Platform is now caught up.

  • Identified
    Identified

    We are currently investigating an issue with the //Commerce analytics dashboard, downloadable reports in the Sovrn //Commerce Beta Platform and the Transaction API, where Click and Custom Tracking (CUID) data may not be available for the dates July 6 and July 7. There is no impact to your affiliate links or earnings and we will continue to post updates as they are available. Thank you for your patience!

Downloadable Reports via the Sovrn //Commerce Beta Platform
  • Resolved
    Resolved

    This issues is now resolved. All reports requested from the Sovrn //Commerce Beta Platform now have all requested data.

  • Investigating
    Investigating

    We are currently investigating an issue with downloadable reports in the Sovrn Commerce Beta Platform, where downloaded reports are appearing blank. We will continue to post updates as they are available. Thank you for your patience!

New Logins to the Sovrn Platform are failing.
  • Resolved
    Resolved

    The outage has been resolved with our third-party service. All features should be functioning again.

  • Monitoring
    Monitoring

    We have implemented a fix to allow access into the Sovrn Platform. However, some newer features are still inaccessible until our third-party service has resolved their outage. The latest update from the third-party is that they have identified the problem and are currently in the process of resolving the issue. Some of their services are starting to become healthy again, but some portions of their service are still impacted.

  • Identified
    Identified

    We have identified a third-party service used by the Sovrn Platform is currently experiencing a major outage, which is causing logins to the Sovrn Platform to fail. We will update as soon as we know more from the third-party service.

Jul 2022 to Sep 2022

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