Sovrn - Notice history

All systems operational

Operational

Ad Exchange - Operational

Commerce - Operational

Operational

Ad Exchange Reporting - Operational

Commerce Reporting - Operational

Notice history

Jul 2025

Commerce Analytics & Reporting Interruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    Between 01:00–10:00 UTC on July 10, 2025, Commerce reporting (Analytics dashboard and Real-Time Reports API) may have returned errors or no data. The issue has been resolved, and services are now stable and being monitored. If you encountered issues with data imports during this time, please resume or restart them to ensure all records are captured.
  • Investigating
    Investigating

    Between 01:00–10:00 UTC on July 10, 2025, Commerce reporting (Analytics dashboard and Real-Time Reports API) may have returned errors or no data. We are actively investigating the issue.

Jun 2025

Commerce Services Degraded
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    All Sovrn Commerce services are now fully operational. We have resolved the issue and are continuing to monitor system performance to ensure continued stability.

  • Identified
    Identified

    We have verified that all click and revenue tracking remains fully functional and unaffected by the incident. However, access to some Sovrn Commerce services—including the Reporting API—may be degraded. Our team is actively working on a fix and will provide additional updates as they become available.

  • Investigating
    Investigating

    Stating June 22, 2025 at 8:00 AM MDT, some Sovrn Commerce services including the Sovrn Platform, APIs and Sovrn.co short link redirects may not be functioning as expected. We are currently investigating this incident.

May 2025

No notices reported this month

May 2025 to Jul 2025

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