Experiencing issues

Applications
Partial outage
sovrn.com
Operational
meridian.sovrn.com
Partial outage
platform.sovrn.com
Partial outage
commerce.sovrn.com
Operational
lijit.com
Operational
Products
Operational
//Ad Exchange
Operational
//Commerce
Operational
//Signal
Operational
Reporting
Partial outage
Ad Exchange Reporting
Partial outage
Commerce Reporting
Operational

Notice history

Aug 2022

Data Processing Delay
  • Identified
    August 05, 2022 at 10:26 PM

    Data continues to repopulate. 8/4 is done, and 8/5 is well over 50% done (timezone is UTC). Data jobs will continue to run through the evening, ad we are now expecting to be caught up tomorrow.

  • Investigating
    August 05, 2022 at 7:13 PM

    We are currently experiencing some data processing delays for August 4th and 5th. Our teams are actively working on the issue.

Jul 2022

Data Processing Delay
  • Resolved
    July 16, 2022 at 3:46 AM

    All delayed data should be processed and current.

  • Identified
    July 15, 2022 at 7:49 PM

    We have identified the problem and are currently processing the delayed hours.

    If you receive a Daily Ad Performance for Advertising data from Meridian, we will be re-sending those emails once all delayed hours are processed. The email that went out earlier today was missing some hours of data.

    We will update again once all delayed hours have been processed.

  • Investigating
    July 15, 2022 at 4:01 PM

    We're experiencing a delay in data reporting, starting at July 14th at hour 21 UTC, and are actively working to resolve the problem.

Data Processing Delay
  • Resolved
    July 11, 2022 at 3:17 PM

    This issues is now resolved. All data requested via the Transaction API and downloadable reports in the Sovrn //Commerce Beta Platform is now caught up.

  • Identified
    July 08, 2022 at 9:26 PM

    We are currently investigating an issue with the //Commerce analytics dashboard, downloadable reports in the Sovrn //Commerce Beta Platform and the Transaction API, where Click and Custom Tracking (CUID) data may not be available for the dates July 6 and July 7. There is no impact to your affiliate links or earnings and we will continue to post updates as they are available. Thank you for your patience!

Downloadable Reports via the Sovrn //Commerce Beta Platform
  • Resolved
    July 08, 2022 at 2:35 PM

    This issues is now resolved. All reports requested from the Sovrn //Commerce Beta Platform now have all requested data.

  • Investigating
    July 07, 2022 at 5:30 PM

    We are currently investigating an issue with downloadable reports in the Sovrn Commerce Beta Platform, where downloaded reports are appearing blank. We will continue to post updates as they are available. Thank you for your patience!

New Logins to the Sovrn Platform are failing.
  • Resolved
    July 06, 2022 at 3:30 AM

    The outage has been resolved with our third-party service. All features should be functioning again.

  • Monitoring
    July 05, 2022 at 8:33 PM

    We have implemented a fix to allow access into the Sovrn Platform. However, some newer features are still inaccessible until our third-party service has resolved their outage. The latest update from the third-party is that they have identified the problem and are currently in the process of resolving the issue. Some of their services are starting to become healthy again, but some portions of their service are still impacted.

  • Identified
    July 05, 2022 at 4:52 PM

    We have identified a third-party service used by the Sovrn Platform is currently experiencing a major outage, which is causing logins to the Sovrn Platform to fail. We will update as soon as we know more from the third-party service.

Jun 2022

Data discrepancies in the Sovrn Platform for May 31
  • Resolved
    June 03, 2022 at 3:52 PM

    The data for May 31 has been re-processed and is correct.

  • Identified
    June 01, 2022 at 3:09 PM

    We are experiencing some data discrepancies in the Sovrn Platform for May 31. Please refer to Meridian for more accurate information while we work through these issues. Thank you for your patience.

Jun 2022 to Aug 2022