Sovrn - Notice history

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Commerce Reporting - Operational

Notice history

View current status

Jan 2024

Reporting & Analytics Delayed for Advertising
ResolvedDegraded performance
  • Resolved
    UTC
    Resolved

    We're are no longer experiencing a delay for analytics & reporting data for the Sovrn Ad Exchange. Thank you for your patience!

Commerce Reporting Delay
Resolved132 hours 41 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Commerce Reporting Delay
Resolved287 hours 24 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We are currently working to address a reporting delay in commission events from one of our network partners, affecting data from December 25, 2023 through December 26, 2023. We appreciate your patience and understanding as we quickly work to get this resolved.

  • Investigating
    UTC
    Investigating

    We're experiencing an issue with analytics & reporting data on the Dashboard and Reporting APIs. Our best people are on it.

Dec 2023

Reporting & Analytics Delayed for Commerce
Resolved251 hours 42 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    We're experiencing an issue with analytics & reporting data. Our best people are on it.

Reporting & Analytics Issues for Commerce
Resolved
  • Resolved
    UTC
    Resolved

    We are currently investigating an issue affecting all data prior to December 16, 2023. During this period, data accessed via Commerce Analytics and our Reporting APIs may be incomplete or inflated. We appreciate your patience and understanding as we quickly work to get this resolved.

Reporting & Analytics Issues for Advertising
ResolvedPartial outage115 hours 18 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    We're experiencing an issue with analytics & reporting data. Our best people are on it.

    Please expect full resolution or more updates by 5 AM UTC Saturday, December 16th.

Nov 2023

Reporting Delayed for Advertising
ResolvedDegraded performance45 hours 58 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved & there is no longer a data delay for the Sovrn Ad Exchange. Thank you for your patience.

  • Investigating
    UTC
    Investigating

    Analytic data is currently delayed for the Sovrn Ad Exchange. Our best people are on it. Please expect resolution or more updates by 12 am Nov 16th UTC

Intermittent Errors for Sovrn Platform
ResolvedDegraded performance99 hours 26 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Thanks for your patience!

  • Update
    UTC
    Update

    We have implemented a solution & our best people continue to monitor. Expect full resolution or more updates by 12 am Nov 18th UTC

  • Monitoring
    UTC
    Monitoring

    We have implemented a solution & our best people are monitoring. Expect full resolution or more updates by 12 am Nov 15th UTC

  • Investigating
    UTC
    Investigating

    We are investigating issues causing error messages to intermittently appear on pages in the Sovrn Platform. This is happening for the Ad Exchange and Commerce. Our best people are working on it. Please expect resolution or further updates by 12 am Nov 13th UTC.

Advertising Reports Downloaded with Blank Data
ResolvedDegraded performance113 hours 25 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are currently working with a third-party provider to resolve this issue. This is causing the Inventory Performance report, Bid Report, and Multi-site Report to be downloaded with blank data when "Last month" is selected.

    Our best people are on it.

    You can expect resolution or further updates by 12 am UTC on Monday, Nov 13th.

  • Identified
    UTC
    Identified

    We have identified issues with the Inventory Performance report, Bid Report, and Multi-site Report. Our best people are on it. We expect resolution by 12 am Nov 10th UTC

NOV2
Commerce Analytics Database upgrade
CompletedMaintenance2 hours
  • Completed
    November 03, 2023 at 1:30 AMUTC
    Completed
    November 03, 2023 at 1:30 AMUTC

    Maintenance has completed successfully

  • Planned
    November 02, 2023 at 11:30 PMUTC
    Planned
    November 02, 2023 at 11:30 PMUTC
  • In progress
    November 02, 2023 at 10:00 PMUTC
    In progress
    November 02, 2023 at 10:00 PMUTC

    Maintenance is now in progress

Errors for Advertising Reporting in the Sovrn Platform
ResolvedPartial outage21 hours 38 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Thanks for your patience!

  • Identified
    UTC
    Identified

    We have identified the issue with a third party provider. Our best people are on it. We expect resolution by 12 PM Nov 3rd UTC

  • Investigating
    UTC
    Investigating

    Advertising analytic data is not currently displaying in the Sovrn Platform. Our best people are on it. We expect resolution by 12pm Nov 2nd UTC

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