Sovrn - Notice history

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Commerce Reporting - Operational

Notice history

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Jul 2023

Advertising reporting and analytic data is missing for July 29 onwards. We are working to resolve this issue. Expect resolution by
ResolvedPartial outage47 hours 3 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident. We expect resolution by 23:00 UTC on 8/1/2023.

  • InvestigatingUTC

    We are working to resolve this issue. Expect resolution by 23:00 UTC on 7/31/2023

Reporting Discrepancy
Resolved403 hours 3 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    We're experiencing a reporting issue where past revenue data may be duplicated, and are actively working to resolve the problem.

Jun 2023

Commerce Analytics Data Delay
Resolved2 hours 56 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We are currently investigating a reporting delay affecting data on June 21, 2023. For this day, data accessed via Commerce Analytics and our Reporting APIs may be incomplete or inflated. We're working to resolve this issue as quickly as possible, and updates will be posted on our status page. We apologize for any inconvenience caused by this downtime.

Commerce Analytics Real-Time Data Delay
Resolved73 hours 36 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    We are currently investigating a reporting delay affecting data from June 19, 2023 to present. During this period, data accessed via Commerce Analytics and our Reporting APIs may be incomplete or inflated. We're working to resolve this issue as quickly as possible. We apologize for any inconvenience caused by this downtime.

JUN5
Commerce Analytics Database Upgrade
CompletedMaintenance2 hours

  • Commerce Analytics may be temporarily unavailable on June 5, 2023 9:00PM UTC to June 5, 2023 11:00PM UTC to preform a required upgrade. We apologize for any inconvenience caused by this downtime.

    June 05, 2023 at 9:00 PMUTC
Commerce Analytics Dashboard and Reporting API not returning data intermittently
Resolved8 hours 13 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    We are investigating an issue preventing the Commerce Analytics Dashboard from loading intermittently. We appreciate your patience and understanding as we quickly work to get this resolved.

May 2023

Advertising analytic data is missing for May 28th
ResolvedPartial outage23 hours 16 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    Advertising analytic data is missing for May 28th. Our best people are on it.

MAY25
Commerce Analytics Database Upgrade
CompletedMaintenance5 hours 15 minutes
  • CompletedMay 25, 2023 at 11:15 PMUTC

    Maintenance has completed successfully

  • In progressMay 25, 2023 at 6:00 PMUTC

    Maintenance is now in progress

  • PlannedMay 25, 2023 at 6:00 PMUTC

    Commerce Analytics may be temporarily unavailable on May 25, 2023 6:00PM UTC to May 25, 2023 11:00PM UTC to preform a required database upgrade. We apologize for any inconvenience caused by this downtime.

MAY24
Commerce Analytics Database Upgrade
CompletedMaintenance5 hours 15 minutes
  • CompletedMay 24, 2023 at 11:15 PMUTC

    Maintenance has completed successfully

  • In progressMay 24, 2023 at 6:00 PMUTC

    Maintenance is now in progress

  • PlannedMay 24, 2023 at 6:00 PMUTC

    Commerce Analytics may be temporarily unavailable on May 24, 2023 6:00PM UTC to May 24, 2023 11:00PM UTC to preform a required database upgrade. We apologize for any inconvenience caused by this downtime.

MAY23
Commerce Analytics Database Upgrade
CompletedMaintenance5 hours 30 minutes
  • CompletedMay 24, 2023 at 3:58 AMUTC

    Maintenance has completed successfully

  • In progressMay 23, 2023 at 10:28 PMUTC

    We are planning for a scheduled maintenance during that time.Commerce Analytics may be temporarily unavailable on May 23, 2023 10:00PM UTC to May 24, 2023 2:00AM UTC to preform a required database upgrade. We apologize for any inconvenience caused by this downtime.

  • PlannedMay 23, 2023 at 10:28 PMUTC

    We are planning for a scheduled maintenance during that time.Commerce Analytics may be temporarily unavailable on May 23, 2023 10:00PM UTC to May 24, 2023 2:00AM UTC to preform a required database upgrade. We apologize for any inconvenience caused by this downtime.

MAY22
Commerce Analytics Database Upgrade
CompletedMaintenance6 hours
  • CompletedMay 23, 2023 at 5:00 AMUTC

    Maintenance has completed successfully.

  • In progressMay 22, 2023 at 11:00 PMUTC

    Commerce Analytics may be temporarily unavailable on May 22, 2023 11:00PM UTC to May 23, 2023 5:00AM UTC to preform a required database upgrade. We apologize for any inconvenience caused by this downtime.

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