Sovrn - Notice history

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Notice history

View current status

Aug 2022

Data Processing Delay
ResolvedPartial outage75 hours 2 minutes
  • ResolvedUTC

    Data and reports are all caught up.

  • IdentifiedUTC

    Data continues to repopulate. 8/4 is done, and 8/5 is well over 50% done (timezone is UTC). Data jobs will continue to run through the evening, ad we are now expecting to be caught up tomorrow.

  • InvestigatingUTC

    We are currently experiencing some data processing delays for August 4th and 5th. Our teams are actively working on the issue.

Jul 2022

Data Processing Delay
Resolved11 hours 45 minutes
  • ResolvedUTC

    All delayed data should be processed and current.

  • IdentifiedUTC

    We have identified the problem and are currently processing the delayed hours.

    If you receive a Daily Ad Performance for Advertising data from Meridian, we will be re-sending those emails once all delayed hours are processed. The email that went out earlier today was missing some hours of data.

    We will update again once all delayed hours have been processed.

  • InvestigatingUTC

    We're experiencing a delay in data reporting, starting at July 14th at hour 21 UTC, and are actively working to resolve the problem.

Data Processing Delay
Resolved65 hours 50 minutes
  • ResolvedUTC

    This issues is now resolved. All data requested via the Transaction API and downloadable reports in the Sovrn //Commerce Beta Platform is now caught up.

  • IdentifiedUTC

    We are currently investigating an issue with the //Commerce analytics dashboard, downloadable reports in the Sovrn //Commerce Beta Platform and the Transaction API, where Click and Custom Tracking (CUID) data may not be available for the dates July 6 and July 7. There is no impact to your affiliate links or earnings and we will continue to post updates as they are available. Thank you for your patience!

Downloadable Reports via the Sovrn //Commerce Beta Platform
Resolved21 hours 5 minutes
  • ResolvedUTC

    This issues is now resolved. All reports requested from the Sovrn //Commerce Beta Platform now have all requested data.

  • InvestigatingUTC

    We are currently investigating an issue with downloadable reports in the Sovrn Commerce Beta Platform, where downloaded reports are appearing blank. We will continue to post updates as they are available. Thank you for your patience!

New Logins to the Sovrn Platform are failing.
Resolved10 hours 37 minutes
  • ResolvedUTC

    The outage has been resolved with our third-party service. All features should be functioning again.

  • MonitoringUTC

    We have implemented a fix to allow access into the Sovrn Platform. However, some newer features are still inaccessible until our third-party service has resolved their outage. The latest update from the third-party is that they have identified the problem and are currently in the process of resolving the issue. Some of their services are starting to become healthy again, but some portions of their service are still impacted.

  • IdentifiedUTC

    We have identified a third-party service used by the Sovrn Platform is currently experiencing a major outage, which is causing logins to the Sovrn Platform to fail. We will update as soon as we know more from the third-party service.

Jun 2022

Data discrepancies in the Sovrn Platform for May 31
Resolved48 hours 43 minutes
  • ResolvedUTC

    The data for May 31 has been re-processed and is correct.

  • IdentifiedUTC

    We are experiencing some data discrepancies in the Sovrn Platform for May 31. Please refer to Meridian for more accurate information while we work through these issues. Thank you for your patience.

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