Sovrn - Notice history

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Ad Exchange - Operational

Commerce - Operational

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Ad Exchange Reporting - Operational

Commerce Reporting - Operational

Notice history

View current status

Jul 2022

Data Processing Delay
Resolved11 hours 45 minutes
  • Resolved
    UTC
    Resolved

    All delayed data should be processed and current.

  • Identified
    UTC
    Identified

    We have identified the problem and are currently processing the delayed hours.

    If you receive a Daily Ad Performance for Advertising data from Meridian, we will be re-sending those emails once all delayed hours are processed. The email that went out earlier today was missing some hours of data.

    We will update again once all delayed hours have been processed.

  • Investigating
    UTC
    Investigating

    We're experiencing a delay in data reporting, starting at July 14th at hour 21 UTC, and are actively working to resolve the problem.

Data Processing Delay
Resolved65 hours 50 minutes
  • Resolved
    UTC
    Resolved

    This issues is now resolved. All data requested via the Transaction API and downloadable reports in the Sovrn //Commerce Beta Platform is now caught up.

  • Identified
    UTC
    Identified

    We are currently investigating an issue with the //Commerce analytics dashboard, downloadable reports in the Sovrn //Commerce Beta Platform and the Transaction API, where Click and Custom Tracking (CUID) data may not be available for the dates July 6 and July 7. There is no impact to your affiliate links or earnings and we will continue to post updates as they are available. Thank you for your patience!

Downloadable Reports via the Sovrn //Commerce Beta Platform
Resolved21 hours 5 minutes
  • Resolved
    UTC
    Resolved

    This issues is now resolved. All reports requested from the Sovrn //Commerce Beta Platform now have all requested data.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue with downloadable reports in the Sovrn Commerce Beta Platform, where downloaded reports are appearing blank. We will continue to post updates as they are available. Thank you for your patience!

New Logins to the Sovrn Platform are failing.
Resolved10 hours 37 minutes
  • Resolved
    UTC
    Resolved

    The outage has been resolved with our third-party service. All features should be functioning again.

  • Monitoring
    UTC
    Monitoring

    We have implemented a fix to allow access into the Sovrn Platform. However, some newer features are still inaccessible until our third-party service has resolved their outage. The latest update from the third-party is that they have identified the problem and are currently in the process of resolving the issue. Some of their services are starting to become healthy again, but some portions of their service are still impacted.

  • Identified
    UTC
    Identified

    We have identified a third-party service used by the Sovrn Platform is currently experiencing a major outage, which is causing logins to the Sovrn Platform to fail. We will update as soon as we know more from the third-party service.

Jun 2022

Data discrepancies in the Sovrn Platform for May 31
Resolved48 hours 43 minutes
  • Resolved
    UTC
    Resolved

    The data for May 31 has been re-processed and is correct.

  • Identified
    UTC
    Identified

    We are experiencing some data discrepancies in the Sovrn Platform for May 31. Please refer to Meridian for more accurate information while we work through these issues. Thank you for your patience.

May 2022

Data Processing Delay
Resolved149 hours 37 minutes
  • Update
    UTC
    Update

    We just resolved the issue!

  • Resolved
    UTC
    Resolved

    Our database cluster is back healthy again and we have caught up on processing all data into the Sovrn Platform.

  • Investigating
    UTC
    Investigating

    We're experiencing a delay in data reporting, and are actively working to resolve the problem. During this time, you may also notice intermittent issues with graphs and charts in the Sovrn Platform.

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