Sovrn - Notice history

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Notice history

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Nov 2022

Advertising Reporting Data is behind
ResolvedPartial outage237 hours 24 minutes
  • ResolvedUTC

    All data in Meridian is now current.

  • UpdateUTC

    All Platform data is now current. We are still working on getting Meridian data reloaded.

  • IdentifiedUTC

    The original issue is no longer blocking the reporting jobs. We continue to monitor these jobs as they start processing again.

  • InvestigatingUTC

    There are problems with Advertising Reporting data on 11/18/2022 from 8pm UTC onwards. We are currently investigating. This affects both Meridian and Platform.

Sovrn.co link activation
Resolved20 hours 6 minutes
  • ResolvedUTC

    This issue is now resolved. All sovrn.co links created during this time should now be functioning.

  • IdentifiedUTC

    We are currently working to resolve an issue with a delay in the activation of newly created sovrn.co links. You may experience the links redirecting to a 404 page for a short time after creation. We are working to resolve this as soon as possible.

Some October reporting numbers in Meridian are not correct.
ResolvedDegraded performance20 hours 26 minutes
  • ResolvedUTC

    All data issues have been resolved.

  • InvestigatingUTC

    We are currently investigating this incident. Reporting in the new Platform is unaffected.

Oct 2022

Advertising, Commerce & Signal Products in the Platform are failing to load
Resolved3 hours 14 minutes
  • ResolvedUTC

    We have identified the issue and have restored access to all products in the Platform.

  • InvestigatingUTC

    We are investigating an issue where Advertising, Commerce & Signal features are inaccessible to all users. We will continue to post updates as soon as they are available.

Intermittent failures retrieving Platform Advertising data
Resolved3 hours 53 minutes
  • ResolvedUTC

    Our vendor's changes look to have fixed the problem. Have not seen any more data issues since 2PM MDT or so.

  • UpdateUTC

    Our vendor has made some changes on their end, and data availability does appear to be improving. Continuing to monitor.

  • InvestigatingUTC

    We are seeing intermittent failures with queries to Advertising analytic and reporting data. We are currently working with our vendor to resolve them. This only affects Platfoprm - Meridian is unaffected.

Sep 2022

Sovrn.co link activation
Resolved91 hours 27 minutes
  • ResolvedUTC

    This issue is now resolved. All sovrn.co links created during this time should now be functioning.

  • MonitoringUTC

    We have implemented a fix and currently monitoring the result.

  • IdentifiedUTC

    We are currently working to resolve an issue with a delay in the activation of newly created sovrn.co links. You may experience the links redirecting to a 404 page for a short time after creation. We are working to resolve this as soon as possible.

Data Processing Delay
Resolved88 hours 27 minutes
  • ResolvedUTC

    Our data processing is now current. Daily scheduled emails for Advertising data have been sent out.

  • InvestigatingUTC

    We're experiencing a delay in data reporting, starting from September 16 at hour 16 UTC, and are actively working to resolve the problem.

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Sep 2022 to Nov 2022

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