Sovrn - Notice history

Ad Exchange Reporting experiencing degraded performance

Operational

Ad Exchange - Operational

Commerce - Operational

Degraded performance

Ad Exchange Reporting - Degraded performance

Commerce Reporting - Operational

Notice history

Jul 2023

Advertising reporting and analytic data is missing for July 29 onwards. We are working to resolve this issue. Expect resolution by
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. We expect resolution by 23:00 UTC on 8/1/2023.

  • Investigating
    Investigating

    We are working to resolve this issue. Expect resolution by 23:00 UTC on 7/31/2023

Reporting Discrepancy
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We're experiencing a reporting issue where past revenue data may be duplicated, and are actively working to resolve the problem.

Jun 2023

Commerce Analytics Data Delay
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating a reporting delay affecting data on June 21, 2023. For this day, data accessed via Commerce Analytics and our Reporting APIs may be incomplete or inflated. We're working to resolve this issue as quickly as possible, and updates will be posted on our status page. We apologize for any inconvenience caused by this downtime.

Commerce Analytics Real-Time Data Delay
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating a reporting delay affecting data from June 19, 2023 to present. During this period, data accessed via Commerce Analytics and our Reporting APIs may be incomplete or inflated. We're working to resolve this issue as quickly as possible. We apologize for any inconvenience caused by this downtime.

Commerce Analytics Database Upgrade
  • Planned
    June 05, 2023 at 9:00 PM
    Planned
    June 05, 2023 at 9:00 PM

    Commerce Analytics may be temporarily unavailable on June 5, 2023 9:00PM UTC to June 5, 2023 11:00PM UTC to preform a required upgrade. We apologize for any inconvenience caused by this downtime.

Commerce Analytics Dashboard and Reporting API not returning data intermittently
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are investigating an issue preventing the Commerce Analytics Dashboard from loading intermittently. We appreciate your patience and understanding as we quickly work to get this resolved.

May 2023

Advertising analytic data is missing for May 28th
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Advertising analytic data is missing for May 28th. Our best people are on it.

Commerce Analytics Database Upgrade
  • Completed
    May 25, 2023 at 11:15 PM
    Completed
    May 25, 2023 at 11:15 PM

    Maintenance has completed successfully

  • In progress
    May 25, 2023 at 6:00 PM
    In progress
    May 25, 2023 at 6:00 PM

    Maintenance is now in progress

  • Planned
    May 25, 2023 at 6:00 PM
    Planned
    May 25, 2023 at 6:00 PM

    Commerce Analytics may be temporarily unavailable on May 25, 2023 6:00PM UTC to May 25, 2023 11:00PM UTC to preform a required database upgrade. We apologize for any inconvenience caused by this downtime.

Commerce Analytics Database Upgrade
  • Completed
    May 24, 2023 at 11:15 PM
    Completed
    May 24, 2023 at 11:15 PM

    Maintenance has completed successfully

  • In progress
    May 24, 2023 at 6:00 PM
    In progress
    May 24, 2023 at 6:00 PM

    Maintenance is now in progress

  • Planned
    May 24, 2023 at 6:00 PM
    Planned
    May 24, 2023 at 6:00 PM

    Commerce Analytics may be temporarily unavailable on May 24, 2023 6:00PM UTC to May 24, 2023 11:00PM UTC to preform a required database upgrade. We apologize for any inconvenience caused by this downtime.

Commerce Analytics Database Upgrade
  • Completed
    May 24, 2023 at 3:58 AM
    Completed
    May 24, 2023 at 3:58 AM

    Maintenance has completed successfully

  • In progress
    May 23, 2023 at 10:28 PM
    In progress
    May 23, 2023 at 10:28 PM

    We are planning for a scheduled maintenance during that time.Commerce Analytics may be temporarily unavailable on May 23, 2023 10:00PM UTC to May 24, 2023 2:00AM UTC to preform a required database upgrade. We apologize for any inconvenience caused by this downtime.

  • Planned
    May 23, 2023 at 10:28 PM
    Planned
    May 23, 2023 at 10:28 PM

    We are planning for a scheduled maintenance during that time.Commerce Analytics may be temporarily unavailable on May 23, 2023 10:00PM UTC to May 24, 2023 2:00AM UTC to preform a required database upgrade. We apologize for any inconvenience caused by this downtime.

Commerce Analytics Database Upgrade
  • Completed
    May 23, 2023 at 5:00 AM
    Completed
    May 23, 2023 at 5:00 AM

    Maintenance has completed successfully.

  • In progress
    May 22, 2023 at 11:00 PM
    In progress
    May 22, 2023 at 11:00 PM

    Commerce Analytics may be temporarily unavailable on May 22, 2023 11:00PM UTC to May 23, 2023 5:00AM UTC to preform a required database upgrade. We apologize for any inconvenience caused by this downtime.

May 2023 to Jul 2023

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