Sovrn - Notice history

All systems operational

Operational

Ad Exchange - Operational

Commerce - Operational

Operational

Ad Exchange Reporting - Operational

Commerce Reporting - Operational

Notice history

Dec 2022

Advertising Analytics Database Upgrade
  • Completed
    December 22, 2022 at 1:00 AM
    Completed
    December 22, 2022 at 1:00 AM

    Maintenance has completed successfully

  • In progress
    December 21, 2022 at 11:00 PM
    In progress
    December 21, 2022 at 11:00 PM

    Maintenance is now in progress

  • Planned
    December 21, 2022 at 11:00 PM
    Planned
    December 21, 2022 at 11:00 PM

    Advertising Analytics will be temporarily unavailable on December 21, 2022 4:00PM MST to 6:00PM MST to preform a required database upgrade. We apologize for any inconvenience caused by this downtime.

Commerce Analytics Database Upgrade
  • Completed
    December 20, 2022 at 1:00 AM
    Completed
    December 20, 2022 at 1:00 AM

    Maintenance has completed successfully

  • In progress
    December 19, 2022 at 11:00 PM
    In progress
    December 19, 2022 at 11:00 PM

    Maintenance is now in progress

  • Planned
    December 19, 2022 at 11:00 PM
    Planned
    December 19, 2022 at 11:00 PM

    Commerce Analytics will be temporarily unavailable on December 19, 2022 11:00PM UTC to December 20, 2022 1:00AM UTC to preform a required database upgrade. We apologize for any inconvenience caused by this downtime.

Advertising Analytic data is missing from the Platform
  • Resolved
    Resolved

    All incomplete data has been restored.

  • Update
    Update

    Reporting data from 12/13/2022 & 12/14/2022 is incomplete. We are working on this.

  • Identified
    Identified

    The initial problem blocking access to analytic data has been resolved. We are now looking why data from yesterday (12/13/2022) is missing.

  • Investigating
    Investigating

    We are currently investigating this incident.

Google Ad Manager Outage
  • Resolved
    Resolved

    Google Ad Manager looks to be recovered.

  • Investigating
    Investigating

    We are aware of the Google Ad Manager outage and are monitoring the status in real-time. We will share any updates as we receive them.

    https://ads.google.com/status/publisher/incidents/EsQcYmPW6wkQvc9NZ4WB

Advertising Data for 12/7/2022 is missing
  • Resolved
    Resolved

    Data for 12/7/2022 has been loaded, and is avaailable.

  • Investigating
    Investigating

    We are currently investigating this incident.

Nov 2022

Advertising Reporting Data is behind
  • Resolved
    Resolved

    All data in Meridian is now current.

  • Update
    Update

    All Platform data is now current. We are still working on getting Meridian data reloaded.

  • Identified
    Identified

    The original issue is no longer blocking the reporting jobs. We continue to monitor these jobs as they start processing again.

  • Investigating
    Investigating

    There are problems with Advertising Reporting data on 11/18/2022 from 8pm UTC onwards. We are currently investigating. This affects both Meridian and Platform.

Sovrn.co link activation
  • Resolved
    Resolved

    This issue is now resolved. All sovrn.co links created during this time should now be functioning.

  • Identified
    Identified

    We are currently working to resolve an issue with a delay in the activation of newly created sovrn.co links. You may experience the links redirecting to a 404 page for a short time after creation. We are working to resolve this as soon as possible.

Some October reporting numbers in Meridian are not correct.
  • Resolved
    Resolved

    All data issues have been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident. Reporting in the new Platform is unaffected.

Oct 2022

Advertising, Commerce & Signal Products in the Platform are failing to load
  • Resolved
    Resolved

    We have identified the issue and have restored access to all products in the Platform.

  • Investigating
    Investigating

    We are investigating an issue where Advertising, Commerce & Signal features are inaccessible to all users. We will continue to post updates as soon as they are available.

Intermittent failures retrieving Platform Advertising data
  • Resolved
    Resolved

    Our vendor's changes look to have fixed the problem. Have not seen any more data issues since 2PM MDT or so.

  • Update
    Update

    Our vendor has made some changes on their end, and data availability does appear to be improving. Continuing to monitor.

  • Investigating
    Investigating

    We are seeing intermittent failures with queries to Advertising analytic and reporting data. We are currently working with our vendor to resolve them. This only affects Platfoprm - Meridian is unaffected.

Oct 2022 to Dec 2022

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